Privacy Policy

Last updated: April 2026

At Groupbox Ltd ("we", "our", or "us"), we believe privacy isn't just a legal obligation - it is the right thing to do. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you use Loomin, our writing and collaboration platform.

What Information We Collect

When you sign up for Loomin, we collect the basics to set up your account: your email address, your name, and optionally your profile picture. If you're using Loomin with a team, we also collect workspace names and information about your team members.

As you use Loomin, we naturally see the content you create. The documents you write, the snapshots you save, and the comments you leave. This is core to what our service does. We don't read your documents for advertising purposes, and we don't sell your content to anyone. Ever.

How We Use Your Information

We use your information to provide and improve our services. This includes:

  • Storing and preserving your writing history as you create it
  • Enabling collaboration features so you can work with your team
  • Sending you important account-related communications
  • Improving our product based on usage patterns and feedback

Data Security

We take security seriously. Your data is stored on secure servers in London, United Kingdom, and we use industry-standard encryption to protect your information both in transit and at rest. Access to our systems is strictly controlled and monitored.

While no method of electronic storage is 100% secure, we continuously update our security practices to keep your data as safe as possible.

Cookies and Tracking

Loomin uses essential cookies to keep you logged in and to understand how our platform is used. We don't use cookies for advertising or tracking your activity across other websites.

Data Retention

Your data belongs to you, and you can delete it at any time. When you delete your account, we remove your content from our active systems within 30 days. Some backup copies may remain for a short period afterward, which is standard practice for data protection.

Sharing Your Information

We don't sell your personal information or your content to third parties. The only times we share your data are:

  • When you explicitly collaborate with others (they can see what you share)
  • With service providers who help us run our platform (under strict confidentiality)
  • When required by law, such as responding to a legal request

Your Rights

Under UK data protection law, you have rights over your personal data. These include the right to access, correct, delete, or restrict how we use your information. To exercise any of these rights, simply contact us at [email protected].

Changes to This Policy

We may occasionally update this policy to reflect changes in our practices or for legal reasons. If we make significant changes, we'll notify you through our platform or by email. The "Last updated" date at the top of this page always reflects the most recent version.

Getting in Touch

If you have any questions about this Privacy Policy or our data practices, we'd love to hear from you. Reach us at:

Groupbox Ltd
24-26 Arcadia Avenue
London, United Kingdom, N3 2JU
Email: [email protected]